Dea’rt products in London are handmade and carefully packaged with premium protective materials to help safeguard delicate surfaces during shipping. Orders are prepared within 1-2 working days. Shipping options, costs, and the most accurate estimated delivery times are displayed at checkout based on your destination. Following dispatch, estimated delivery times are generally 1-3 working days to the United Kingdom and Canada, 1-2 working days within Turkey, 1-3 working days to the United States, the United Kingdom and Canada, and 2-5 working days to the UAE, Saudi Arabia, Qatar, Kuwait, Egypt, Bahrain, Jordan and Lebanon. International shipments may be subject to customs duties and local taxes assessed by local authorities, and unless otherwise specified, these taxes are the customer's responsibility. Please ensure that your shipping address and contact details are correct. If an update is required, please contact us as soon as possible at info@deartlondon.com. If you receive your parcel damaged, please take photographs and email them to us within 48 hours so that we can assist you as soon as possible.

We want you to love your Dea’rt London product. Subject to certain conditions, you may request a return within 14 days of delivery, provided the product is unused, undamaged, and in its original packaging. All returns must be requested by email before the product is sent. To initiate your request, please contact info@deartlondon.com. Once your request is approved, we will share the return address and step-by-step instructions with you. Once your return request is approved and return instructions are provided, return shipping costs will be covered by us. If your order arrives damaged or incorrect, please send an email within 48 hours of delivery containing clear photographs of the product and packaging. Once your return has been received and approved, your refund will be processed according to the original payment method. The refund timeframe may vary depending on your bank or payment provider.

24/7 Live Support — We're Always Here for You Our support team is available 24/7 via live chat and email to assist you whenever you need help. Whether you have a question about a product, need assistance with your order, or require personalised guidance, we are here to provide fast, clear, and reliable support. You can reach us at any time at info@deartlondon.com

Shopify Payment Protection. All your payments are processed through Shopify's official secure payment infrastructure, using advanced encryption and globally recognised security standards. Your card details are protected, your transactions are secure, and you can shop safely using major credit cards and supported digital wallets.

Superior Quality Products Hand-Selected, Durable and Long-Lasting Design We carefully select superior quality products, most of which are handmade, to offer long-lasting quality, elegant aesthetics and true value. For our delicate decorative items, we implement strict quality control and comprehensive protective packaging standards to ensure each piece arrives in perfect condition.

Always Safe Shopping If your order arrives damaged or incorrect, we will resolve the issue promptly with an exchange or refund in accordance with our delivery and returns policies. For quick assistance, please contact us within 48 hours of delivery, attaching clear photographs of the product and packaging. Your satisfaction and peace of mind are always our priority.